In the 62pg, responsible gambling isn't a footer disclaimer — it's a real part of the platform. Here you'll find concrete control tools, honest information about risks, and a support channel that genuinely helps when you need it.
62pg principles
Real funds available directly in your account — no hassle, no red tape
Set a daily, weekly, or monthly deposit cap directly in your account settings. Once set, the limit takes effect immediately. Lowering your limit is instant — increasing it requires a 7-day waiting period to protect you from impulsive decisions.
With one click, you suspend access to your account for 24 hours. There's no way to reverse it before the time is up. It's the right tool for when you realize you're playing more than you should at that moment and need a quick breather.
Blocks account access for periods of 30 days, 3 months, or 6 months. During the self-exclusion period, creating a new account or making deposits is not possible. Once the period ends, the account is reactivated only upon contacting support.
Permanent and irreversible account closure. It's the most drastic measure — and sometimes the necessary one. After permanent self-exclusion, any available balance is refunded, but the account cannot be reopened under any circumstances.
Set up automatic alerts that appear on screen when you reach a certain amount of continuous play time. A simple reminder, but one that makes a difference: "You've been playing for X hours. How about a break?" Sometimes that's exactly what we need to hear.
If you need to talk about responsible gambling, activate self-exclusion, or just get a question answered, our support team is available via live chat and at suporte@62pg.best. Service in Portuguese, from people who know the subject.
All responsible gambling tools at 62pg are available directly in your account, with no need to contact support for most of them. Here's how to access them:
Log in to 62pg on your phone or computer. If you don't have an account yet, registration is free and takes less than 3 minutes.
Click the profile icon in the top-right corner and select "Account Settings" from the menu that appears.
In the settings area, you'll find the dedicated responsible gambling section with all available tools clearly organized.
Set your maximum deposit amounts, session time, or activate a break or self-exclusion. Changes take effect immediately.
Because it's irreversible, permanent account closure is handled through support via email at suporte@62pg.best or live chat. Our team processes the request within 24 hours.
The maximum amount you can deposit within a 24-hour period. Example: R$ 100.00 per day. Once the limit is reached, new deposits are automatically blocked until the period resets.
Works the same way, but over a 7 or 30-day period. Useful for those who prefer to manage their betting budget in longer cycles rather than day by day.
Immediate and temporary suspension. The account becomes inaccessible for 24 hours. When the period ends, access is automatically restored with no action required from the user.
Full account block for the selected period. Any attempts to create a new account during this time are detected and blocked based on the registered CPF.
When we talk about responsible gambling at 62pg, we're not talking about legal text written to satisfy regulations. We're talking about a genuine platform stance: online betting exists to be fun. It's entertainment — like going to the movies, watching Corinthians in the Brasileirão, or subscribing to a streaming service. The difference is that in betting, financial risk is present in every slot spin or every wager on Flamengo in the Libertadores. And that demands responsibility from both sides: the player and the platform.
A 62pg understands that the digital environment makes access easy — you can pick up your phone at 11 PM and deposit via Pix in seconds. That's convenient, but it also makes it easier to spend more than you planned. That's why the control tools aren't buried in some obscure menu: they're front and center, easy to find and easy to activate. The idea is that setting a limit or taking a break should never be difficult.
Brazil has a deep connection with sports and betting. Football — Brasileirão Série A, Copa do Brasil, Libertadores — is practically a national religion, and Sports Betting has grown exponentially alongside the rise of smartphones and Pix. At the same time, the popularity of slots like Gates of Olympus and Fortune Tiger, crash games, and progressive jackpots has brought in a new generation of players who, in many cases, are experiencing this type of entertainment for the very first time.
In this context, the 62pg feels a responsibility to be more than just a betting platform. We want to educate players about risk without being preachy, offer control tools without making the process a hassle, and respond with genuine human support when someone needs help.
The line between playing for fun and problem gambling can be thinner than it seems. There's no single profile for someone who develops a gambling problem — it happens to people of all ages, income levels, and backgrounds. What typically sets the two apart is control: in healthy gambling, you decide how much you're willing to spend before you start and you stick to that limit. In problem gambling, that original limit keeps getting crossed, justified by reasons that seem perfectly logical in the moment but repeat themselves in a systematic pattern.
Some behaviors worth paying attention to:
If you identified more than two of these points in your own behavior, it's worth talking to someone or using the self-exclusion tools at 62pg as a precaution. That's not weakness — it's self-awareness.
A 62pg recommends the following practices for anyone who wants to keep a healthy relationship with gambling:
The platform of 62pg is strictly prohibited for anyone under 18. We verify date of birth at registration and may request supporting documents at any time, especially before processing withdrawals. Parents or guardians who identify unauthorized access by a minor should contact us immediately at suporte@62pg.best.
If you have children or teenagers at home who use the same devices as you, we recommend enabling the parental control tools available on your phone or computer's operating system — and never leaving your 62pg logged in on shared devices.
Important: 62pg monitors usage patterns that may indicate compulsive behavior. If we spot warning signs, we may proactively reach out to offer support. This monitoring exists to protect the player, not for commercial purposes.
Recognizing the signs early makes all the difference. The sooner you or someone close to you spots problematic behavior, the easier it is to regain control.
Gambling responsibly is entirely possible. The majority of players at 62pg can maintain a healthy relationship with gambling by respecting a few basic boundaries.
Answer honestly — your responses are for your eyes only, nothing is sent to 62pg
Select the answer that best describes your behavior over the past 30 days:
1. How often do you end up depositing more than you originally planned?
2. Have you ever used money set aside for essentials — rent, groceries, bills — to place bets?
3. When you lose, do you feel a strong urge to bet more to win it back?
4. Have people close to you ever expressed concern about your gambling habits?
5. Do you play to relieve stress, anxiety, or personal problems?
A 62pg has no interest in keeping players who are struggling. That might sound contradictory for a betting platform, but it makes complete sense when you consider the long-term model: players who maintain a healthy relationship with gaming play longer, with greater satisfaction and more trust in the platform. A player who loses control and faces serious financial problems won't come back — and, more importantly, will carry real harm into their life.
That's why, when our monitoring team identifies patterns that may signal compulsive behavior — such as a sudden spike in Pix deposits, unusually long sessions, or repeated attempts to bypass configured limits — we reach out proactively. Not to sell more, but to offer the available control tools and make sure the player knows support is there.
The online betting industry in Brazil is currently going through a regulatory process, with specific legislation steadily advancing. The 62pg closely monitors this process and is committed to meeting all legal requirements related to responsible gambling, including those covering the protection of minors, responsible advertising, and the provision of control tools for users.
We operate in accordance with industry best-practice principles and aim to stay at the forefront of player protection. The self-exclusion, deposit limit, and session break tools are already live at 62pg even before they were required by law — because we believe it's the right thing to do.
Sometimes the person who needs help isn't you, but someone close to you. If you notice that a family member or friend is showing signs of problem gambling — hiding bets, frequently borrowing money, getting defensive whenever the subject comes up — there are ways to help without confronting them aggressively.
The first step is opening a non-judgmental conversation: ask how they're doing, and make it clear you're there to support them, not confront them. Avoid hiding money or taking unilateral action without talking first — that tends to drive more secretive and dishonest behavior. Suggest self-exclusion as a temporary relief option, not as a punishment.
If you need guidance on how to help someone close to you, our support team can point you toward resources and assist with activating self-exclusion via suporte@62pg.best.
Remember: Betting is a form of entertainment that involves real financial risk. No strategy guarantees consistent profit in slots, crash games, or Sports Betting. The house always holds a mathematical edge (reflected in the RTP — Return to Player). Keeping that in mind is the first step toward a healthy relationship with gaming.
Sign up, set your limits from your very first session, and enjoy slots, Sports Betting, jackpots, and crash games with the confidence of someone who's in control.
62pg uses your personal data exclusively to process transactions, verify identity, and meet regulatory obligations. No information is sold or shared with third parties. We operate in compliance with the LGPD, and all transactions are protected by 256-bit SSL encryption. To exercise your rights as a data subject, please contact us at suporte@62pg.best. See our Privacy Policy complete for more details.
The most common questions about the available control tools and support resources