62pg Privacy Policy | Data Protection in Brazil

1. Who We Are

This Privacy Policy describes the personal data processing practices adopted by the platform 62pg, available at 62pg.best ("Platform" or "62pg"). 62pg is an online entertainment platform dedicated to the Brazilian market, offering Sports Betting, slots, progressive jackpots, crash games, and live casino.

For the purposes of the General Personal Data Protection Law (LGPD — Law No. 13.709/2018), the 62pg acts as controller of the personal data collected on its platform, being responsible for decisions regarding the processing of that information.

By registering and using the services of the 62pg, you agree to the practices described in this Privacy Policy. We recommend reading it in full before creating your account.

2. Data We Collect

2.1 Data You Provide Directly

At the time of registration and throughout your use of the platform, the 62pg collects the following information:

• Identification data: full name, date of birth, and CPF;
• Contact data: email address and mobile phone number;
• Address details: ZIP code, city, state (for regulatory purposes);
• Identity documents: RG, CNH, or passport, when requested during the KYC verification process;
• Financial data: bank account details, Pix keys, and credit or debit card data used in transactions (this information is processed by PCI-DSS certified financial intermediaries and is not stored on our servers).

2.2 Automatically collected data

By accessing and using the platform of 62pg, some data is collected automatically:

• Device data: IP address, device type, operating system, and browser version;
• Usage data: pages visited, games played, access times, session duration, and interactions with the platform;
• Approximate location data: inferred from the IP address for geographic compliance purposes;
• Cookies and similar technologies: as described in section 8 of this Policy.

2.3 Transaction data

We record all transactions carried out on the platform, including deposits via Pix, boleto bancário, credit and debit card, PicPay, Mercado Pago, and TED; withdrawals; bets placed and their outcomes; and the use of bonuses and promotions. This history is necessary to resolve disputes, meet accounting obligations, and comply with industry regulatory requirements.

3. How We Use Your Data

The 62pg uses the data collected solely for the following purposes:

• Create and manage your account on the platform, including identity verification and eligibility checks;
• Process deposits and withdrawals via Pix, boleto, card, PicPay, Mercado Pago, and TED;
• Provide the contracted services, including Sports Betting, slots, jackpots, and crash games;
• Comply with legal and regulatory obligations, such as KYC (Know Your Customer) and anti-money laundering requirements;
• Prevent Fraud and unlawful activity on the platform;
• Personalize your experience, suggesting games and promotions relevant to your usage profile;
• Support responsible gambling, monitoring usage patterns that may indicate compulsive behavior and providing control tools;
• Send communications about your account, transactions, promotions, and platform updates (you may opt out of marketing communications at any time);
• Improve the Platform based on aggregated and anonymized usage data.

4. Legal Basis for Processing

Under the LGPD, all processing of personal data must have a legal basis. At 62pg, we rely on the following legal bases:

• Contract performance (art. 7, V): processing required to create and maintain your account, handle Pix deposits and withdrawals and other payment methods, and deliver the platform's services;
• Compliance with a legal or regulatory obligation (art. 7, II): processing required under Brazilian law, including identity verification, anti-money laundering compliance, and accounting obligations;
• Legitimate interest (art. 7º, IX): fraud prevention, platform security, and service improvement, provided these do not override your fundamental rights;
• Consent (art. 7º, I): sending marketing communications and use of non-essential cookies, with the option to withdraw consent at any time.

5. Data Sharing

The 62pg does not sell your personal data. Information is shared only in the situations below, always with appropriate safeguards:

5.1 Service providers (processors)

We share data with companies that help us operate the platform, acting as data processors under the LGPD. These partners include:

• Payment processors: to process deposits via Pix, boleto bancário, credit and debit card, PicPay, Mercado Pago, and TED transfers through Nubank, Itaú, Bradesco, and Banco do Brasil;
• Game providers: the minimum data required to authenticate your session in games (Pragmatic Play, PG Soft, NetEnt, Play'n GO, and others);
• Identity verification services: for KYC processing and document verification;
• Cloud infrastructure: for secure hosting of platform data.

All service providers are contractually required to process data exclusively for the authorized purposes and to implement appropriate security measures.

5.2 Public authorities

The 62pg may share data with competent public authorities when required by law, court order, or determination by Brazilian regulatory bodies. In such cases, we share only the information strictly necessary to meet the legal requirement.

6. Data Retention

The 62pg retains your personal data for as long as necessary for the stated purposes or as required by law. General retention periods are:

• Active account data: retained for as long as the account remains active on the platform;
• Financial and transaction data: retained for a minimum of 5 years after the transaction, in accordance with Brazilian accounting and regulatory obligations;
• KYC data: retained for 5 years after account closure, as required by anti-money laundering regulations;
• Fraud prevention data: may be retained for up to 5 years after account closure when there is documented suspicion of irregular activity;
• Marketing data: deleted immediately upon withdrawal of consent.

Once legal retention periods have been met, data is securely deleted or irreversibly anonymized, and used solely for statistical purposes with no possibility of individual identification.

7. Information Security

The 62pg adopts appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, alteration, or improper disclosure. Key measures include:

• 256-bit SSL encryption in all communications between your device and the platform;
• Encrypted storage of passwords and sensitive data on our servers;
• Two-factor authentication (2FA) available to strengthen your account security;
• Continuous monitoring transaction and access logs to identify suspicious activity;
• Restricted Access Control to personal data, limited to staff members who require that information to perform their roles;
• Regular audits security and penetration testing on the platform;
• PCI-DSS certified payment processors, ensuring that credit and debit card data is handled to the highest security standards.

In the event of a security incident that may pose a significant risk to you, the 62pg will notify the National Data Protection Authority (ANPD) and the affected data subjects within the timeframes established by the LGPD.

8. Cookies & Similar Technologies

8.1 What are cookies

Cookies are small text files stored on your device when you access the 62pg. They allow the platform to recognize your device, keep your session active, and improve your overall experience.

8.2 Types of cookies used

• Essential cookies: required for the platform's core functionality — keeping your session active, processing transactions, and ensuring security. They cannot be disabled without affecting how the service works;
• Performance cookies: collect aggregated and anonymized data on how you use the platform (pages visited, errors encountered) to help improve your experience;
• Functionality cookies: remember your preferences, such as language and display settings, to personalize your experience;
• Analytical cookies: used to understand user behavior on the platform and improve products and features.

8.3 How to Manage Cookies

You can manage and disable non-essential cookies in your browser settings at any time. On mobile, your browser or operating system privacy settings give you control over cookies. Please note that disabling essential cookies may prevent the platform from working properly, including login and transactions.

9. Your Rights as a Data Subject (LGPD)

The LGPD guarantees you a robust set of rights over your personal data. At 62pg, you may exercise all of them by reaching out via email suporte@62pg.best:

All data subject rights requests are reviewed and responded to within 72 business hours. In cases requiring additional identity verification, the timeframe may be extended, but you will be kept informed of your request's status.

If you believe your rights are not being properly respected after contacting 62pg, you may file a complaint with the National Data Protection Authority (ANPD) through the authority's official channels.

10. Minors

The platform of 62pg is strictly intended for users aged 18 and over. We do not knowingly collect personal data from minors. The registration process includes date-of-birth verification and, where required, a request for supporting age documents.

If we become aware that data from a user under 18 has been inadvertently collected, we will immediately delete that information and close the associated account. Parents or guardians who identify misuse of the platform should contact us at suporte@62pg.best.

11. Links to Third-Party Platforms

The platform of 62pg may contain references to or integrations with third-party services, such as payment processors (Pix via partner banks, PicPay, Mercado Pago) and game providers. When you access those external services, the applicable privacy policy is that of the respective third party.

The 62pg is not responsible for the privacy practices of third parties and recommends that you review the privacy policy of any external service you interact with.

12. International Data Transfers

In certain situations, personal data may be transferred to servers or service providers located outside Brazil — for example, cloud infrastructure providers or game developers headquartered abroad. When this occurs, 62pg ensures that:

• International transfers occur only to countries with a level of data protection deemed adequate by the ANPD, or through contractual clauses that guarantee protection equivalent to the LGPD;
• Contracts with international providers include confidentiality and security obligations consistent with the requirements of Brazilian law;
• Data transferred internationally is limited to what is strictly necessary to provide the contracted service.

13. Changes to This Policy

The 62pg may update this Privacy Policy at any time to reflect changes in our practices, applicable law, or the services offered. When material changes are made, we will notify you by email and/or through a prominent notice on the platform at least 7 days before the changes take effect.

The most current version of this Policy will always be available on this page, with the date of the last update shown at the top. Continued use of the platform after a new version takes effect constitutes acceptance of the changes made.

If you disagree with any material change, you may close your account at any time by contacting our support team before the new terms take effect.

14. Contact & Data Protection Officer (DPO)

To exercise your rights as a data subject, ask questions about this Privacy Policy, or report any issue related to the handling of your personal data by 62pg, please get in touch:

• Email: suporte@62pg.best
• Live chat: available within the platform, every day
• Suggested subject line: "Privacy / LGPD – [request type]"

The 62pg has appointed a Data Protection Officer (DPO) responsible for overseeing privacy practices and serving as the communication channel between data subjects and the National Data Protection Authority (ANPD). LGPD-related requests submitted by email are responded to within 72 business hours.